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 MEDICARE SUPPLIER STANDARDS
1. In response to orders which it receives, a supplier must fill those orders: from its own
inventory; or inventory of other companies with which it has contracted to fill such orders; or fabricates items or fit items for sale from supplies it buys under a contract.
2. A supplier is responsible for delivery of Medicare covered items to Medicare beneficiaries.
3. A supplier honors all warranties, express and implied, under applicable State law.
4. A supplier answers any questions or complaints a beneficiary has about an item or use of an item that is sold or rented to her or him, and refers beneficiaries with Medicare questions to the appropriate carrier.
5. A supplier maintains and repairs directly, or through a service contract with another company, items it rents to beneficiaries.
6. A supplier accepts returns of substandard (less than full quality for particular items) or unsuitable items (inappropriate for beneficiary at the time it was fitted and/or sold) from beneficiaries.
7. A supplier discloses consumer information to each beneficiary with whom it does business, which consist of a copy of these supplier standards to which it must conform.
8. A supplier complies with the disclosure provisions cited on the HCFA-192 form.
ADVANCE DIRECTIVES AND RESUSCITATIVE SERVICES
We at PhilCare have provided you with a Bill of Rights and shall honor those rights.
We understand that the formation of Advance Directives and/or Living Will is part of your rights as a patient.
The staff will not assist in the formation of advance directives. We advise you to contact your physician, attorney, and/or clergy to assist in the formation of such directives.
The staff at PhilCare will honor those advance directives that have been directed to us by your physician, to the best of our ability.
Due to the ethical and moral preferences of the staff, our policy states that we shall not remove life support equipment from a patient nor provide resuscitative services. However,
we will notify emergency services (911).
We hope that you understand this policy and if you have any questions please call one of our staff members to discuss any concerns you may have.
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